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Terms & Conditions

Statutory Rights - The following terms and conditions do not affect your statutory rights as a consumer.

Product Availability - Although we endeavour to provide you with the item requested, occasionally we may be unable to fulfil an order due to unavailability of certain items. In this case, you will be informed as soon as possible and will be given the choice to wait for more stock to become available, cancel the order or order a different item.

Cancellation - If after Maw Broon’s Home and Kitchen has accepted an order from you and you wish to cancel the order, you may do so by communicating that wish to us as soon as possible. In the event that the goods have already been dispatched, please refer to the Returns Policy below.

Returns - Unwanted or defective items may be returned or exchanged providing they are received within 7 working days of the original delivery date in brand new, unused condition in the original packaging (including labels and care cards). This must be accompanied by a note stating your name, address, email address, contact telephone number, order number, the reason for the return and whether you require a refund or exchange. In the case of unwanted items, you will only receive the value of the items purchased, not the delivery costs.

Subject to the above conditions, we will process your request for a replacement item or refund at the earliest opportunity after we receive your goods. We will notify you via email as soon as your request has been processed.

Unless the goods are defective, you will need to pay the cost of returning the goods to us. In the case of defective goods, you will receive a full refund including postage and packaging costs. Please note that proof of postage may be required should an item be lost in transit. We cannot provide refunds or exchanges until such proof is provided.

Refunds will be applied to the credit/debit card used to make the original purchase unless otherwise notified. Refunds will be furnished within 30 days of the accepted request.

If you have requested replacements of a higher value, the difference due will be charged to the card used to pay for the original order.

Please send returns to the following address: Maw Broon’s Home and Kitchen, Selbrae House, Muirhead, Midfield, Kirkcaldy, KY1 3PS.  For further information on our returns policy, please contact us on 01592 654 222 or through our contact form.

Website Images - We make every effort to ensure that the images displayed on our website are as accurate as possible. However, product images displayed on the website may occasionally differ from the respective product names and descriptions due to changes in packaging and/or availability.

Product Specification - All product information contained on this website is for guidance only. We cannot take any responsibility for errors or omissions.

Termination - Maw Broon’s Home and Kitchen reserves the right to abort access to our internet services if your behaviour is found to be discordant with these terms and conditions at any time.

Intellectual Property - No permission is given by Maw Broon’s Home and Kitchen in respect of the reproduction or use for injurious or commercial purposes of any brand names, product names, designs and any other material shown on this website in which intellectual property rights subsist. ALL RIGHTS RESERVED.

Governing Law - Maw Broons Home and Kitchen is a trading name of The Just Slate Company (a UK Limited Company) and any dispute or claims that arise from using this website must be made and settled under UK law.

PRIVACY POLICY

HOW WILL YOU PROTECT MY DATA ONLINE? 

- When you order with us, we ask for information such as your name, e-mail address and credit and debit card details. A contact telephone number may also be required so that we may contact you urgently if there is a problem with your order. All this is necessary to process your request or notify you of acceptance of your order. Our site uses secure server software to protect your information whenever you place an order or access your account information. This software encrypts all information you input before it is sent to us to minimise the risk of this being intercepted before it is received by us. We also follow a tight security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access. 

HOW SAFE ARE MY CREDIT OR DEBIT CARD DETAILS ON YOUR SITE? - We know that security is a major concern to many of our customers. We have put a very secure system in place so you can feel completely at ease when shopping with us over the Internet. 

WILL YOU PASS MY DATA ON TO THIRD PARTIES? - Maw Broon's Home and Kitchen will never pass on your data to a third party for marketing purposes. 

USE OF COOKIES - Cookies are small files that are stored in your internet browsing device (e.g. laptop or mobile phone). They are not dangerous and cannot be used to circulate viruses. We use cookies to enhance your shopping experience and to allow us to gain anonymous statistics in order to improve our service. Cookies are used by most major websites to provide useful features for their customers. However, if you wish to prevent the use of cookies, you can modify the settings on your browser.